Our refund policy
At The Social Work Student Hub, we are dedicated to providing high-quality academic tutoring and career coaching services to support your success. We encourage all students to carefully review our refund policy before booking any sessions to ensure a clear understanding of our terms and conditions.
Detailed refund terms
We aim for transparency and fairness in all our dealings. This section provides a comprehensive overview of our policies regarding session payments, cancellations, rescheduling, and refund eligibility.
Session payments
All tutoring and coaching sessions must be paid in full at the time of booking to secure your appointment.
Cancellations & rescheduling
Students may reschedule a session with at least 24 hours’ notice without penalty. Cancellations made less than 24 hours before the scheduled session are non-refundable. Missed sessions ("no-shows") are non-refundable. We respect your time and ask that you respect ours. Once a session from a package has been used, the remaining balance is non-refundable but may be credited toward future sessions (within 60 days).
Refund eligibility
Refunds may be issued only under the following circumstances: A duplicate payment was made. A session was canceled by The Social Work Student Hub. A technical issue on our end prevented the session from taking place. Approved refunds will be processed within 5–10 business days.
Dissatisfaction & concerns
While we do not guarantee academic outcomes, we are committed to providing guidance, structure, and support to help you succeed. If you are dissatisfied with a session, please contact us at [[email]] or [[phonenumber]] within 24 hours of your session so we can address your concerns. Your feedback is important to us.
Questions? we're here to help
Understanding our policies is key to a smooth experience. If you have any questions or require further clarification regarding our refund policy, please do not hesitate to reach out to us. We are committed to ensuring you have all the information you need.