Your privacy. Our priority.
At The Social Work Student Hub, we are committed to protecting your personal information. This Privacy Policy outlines what information we collect, how we use it, and how we keep it safe. By using our services, you agree to the terms of this policy.
What information do we collect?
When you visit our website or sign up for tutoring services, we collect essential personal details to provide you with the best possible support.
Basic Contact Information (Required):
- Full Name: Collected to identify you, for invoices and receipts, and for professional communication.
- Email Address: Your primary communication channel for sending session links (Zoom/Google Meet), invoices, payment confirmations, and study materials.
- Phone Number (Optional): Used as a backup contact for urgent session changes or missed appointment follow-ups. Please be assured, we do not sell or share your phone number with third parties.
Academic Information (Relevant to Your Service): To tailor our tutoring specifically to your academic journey as a Social Work student, we may also collect relevant academic information:
- Program Level (Diploma or BSW): Helps us tailor tutoring to your specific program and adjust academic expectations.
- School Name: Allows us to understand curriculum differences and specific assignment formats, preparing you for your institution's standards.
- Year of Study: Determines the complexity of support required and aids in planning for exam preparation.
- Areas of Focus: Helps us understand your specific learning needs.
How we use your information
The personal information collected by The Social Work Student Hub is used solely for the purpose of providing tutoring and academic support services. This includes communicating with you, scheduling your sessions, and processing payments. Your information is stored securely using password-protected systems and reputable third-party platforms. We do not sell, rent, or share your personal information with third parties, except as required to process payments or comply with legal obligations. We retain your personal information only as long as necessary for business, legal, and accounting purposes, and it is securely deleted when no longer required.
Who do we share your information with?
The Social Work Student Hub maintains a strict policy of confidentiality. We do not share any of the personal information you provide with other companies or services. The only exceptions are when necessary to process your payments (e.g., through secure payment processors) or when legally required to do so. Your trust is paramount, and your data remains private with us.
How we protect your data
We take significant measures to protect your personal information. The Social Work Student Hub implements reasonable administrative, technical, and physical safeguards designed to prevent the loss, misuse, unauthorized access, disclosure, or alteration of your data. Your information is stored on password-protected devices and secure cloud-based platforms, utilizing encryption and two-factor authentication where available. Access to your personal information is strictly limited to the business owner and is used exclusively for the purpose of providing our tutoring services.